SHIPMENTS, RETURNS AND PRIVACY
Packages are generally shipped within 1 day after receipt of payment and are shipped via United States Postal Service with tracking and drop-off without signature. Orders under 13 ounces with be shipped First Class. Orders over 13 ounces will be shipped Priority. If you need your order quicker, please contact us for Priority Express Delivery 1 to 2 day or FexEx Overnight.
The shipping cost is based on package weight for First Class or Priority shipping.
Boxes are amply sized and your items are well-protected.
If for some reason your item is defective or you are not happy with it, please return it within 30 days to:
17985 Diagonal Rd.
LaGrange, OH 44050
Include a copy of your invoice, delivery slip or order number. If you don't have a copy, please log in to your account to print a new copy. It usually takes 1 to 2 days to process your refund after receipt. Return shipping is not refunded.
A description of the reason for the return is always appreciated, but not necessary.
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.